| *Do I need to download or install any software on my computer to use the PetSafe MicroID Rescue Collar? |
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No, software download or installation is required to operate the PetSafe MicroID Rescue Collar on your computer. The USB drive contains all of the necessary software needed for you to enter your pet’s information without installing anything on your computer. In addition, this allows you to update your pet’s information from any computer without worrying about installing or downloading any software.
Periodic software updates may be made available for current Micro I.D. owners. If so, you will need to download those updates from the website and install them one time on your Micro I.D. Rescue Collar USB drive. Additional information about updates can be found here.
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| *What should I do if my PetSafe MicroID Rescue Collar gets wet? Will it hurt my pet if it becomes wet?
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The PetSafe Micro I.D. Rescue Collar is a water resistant device. Under normal conditions, water should not actually get into the electronic portion of the collar. However, if your dog has been actively playing in water or if you notice any moisture around the USB drive, then you will need to remove the collar from your pet, remove the USB drive from the collar, remove the protective cap from the USB drive, and allow it to air dry for at least 24 hours.
Always check the drive before inserting it into your computer to see if it is moist or wet. If it is wet, make sure you allow it to air dry for at least 24 hours prior to inserting it into your computer. Do not use any electric or heated methods to dry the device; always allow it to air dry should it become wet.
Because the PetSafe MicroID Rescue Collar does not utilize batteries or any other electrical power source, it will not hurt or harm your pet in any way, regardless of whether it becomes wet or is dry.
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| *Will my computer become infected with a virus or spyware by inserting the PetSafe MicroID Rescue Collar USB drive into my computer? |
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All PetSafe MicroID Rescue Collar drives are scanned for viruses and spyware programs during the manufacturing process to ensure that no viruses or spyware programs exist on the drives when they are sold to the original customer at the original retail store.
For extra caution, if you do not already have an anti-virus program installed on your computer, PetSafe recommends that you purchase a reputable one and install it on your computer. PetSafe does not endorse or recommend any specific anti-virus package, so consult with your computer manufacturer or retail store to help determine an anti-virus solution that works best for you, if you choose to purchase one.
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| *Are batteries required to use thePetSafe MicroID Rescue Collar?
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No, batteries are not required to use the PetSafe MicroID Rescue Collar. It uses the power supplied by your computer’s USB port. |
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| *How do I know which collar size to purchase for my pet? |
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Three different types of collars are available for purchase: Small Dog, Large Dog, and Cat. The cat collar has a special break-away buckle on it for safety purposes and should only be used on a cat. The cat collar is adjustable and will fit a cat’s neck up to 12” in circumference. The small dog collar is adjustable to fit a dog’s neck up to 16” in circumference. The large dog dollar is adjustable to fit a dog’s neck up to 26” in circumference.
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| *Is this a static correction or training collar? |
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No, this collar does not contain any static correction mechanisms on it, nor is it intended for use as a training collar. The only intended use of this collar is as a rescue device to assist in the recovery of your pet should he become lost. |
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| *Will this collar work with my existing radio fence? |
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No, this collar is simply a rescue collar that stores your pet’s vital information. It does not have any static correction or training mechanism on it and it is not intended as a training collar. You can, however, remove the USB housing from the collar and put it on your dog’s existing collar, eliminating the need for him to wear two separate collars at the same time.
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| *Will this collar “harm” my pet or make my pet uncomfortable?
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No, the collar will not make your pet uncomfortable or harm your pet while being worn. The collar is completely inactive while your pet wears it. There is no risk of electrical shock because the USB drive does not use any type of power source such as batteries. |
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| *Will this collar “harm” my pet or make my pet uncomfortable? |
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No, the collar will not make your pet uncomfortable or harm your pet while being worn. The collar is completely inactive while your pet wears it. There is no risk of electrical shock because the USB drive does not use any type of power source such as batteries.
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| *How do I remove the USB drive from the collar? |
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We recommend you remove the entire collar from your pet to simplify the process of removing the USB drive. Twist the clear USB housing counter clockwise to remove it from the black base. Next, rotate the silver USB drive approximately 180 degrees from the clear upper housing. Next, remove the rubber protective cap from the USB drive. The drive is now ready for you to insert into a USB port on your computer.
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| *I insert the PetSafe MicroID Rescue Collar USB drive into my computer and nothing happens. What should I do?
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First, you should wait approximately 10 – 15 seconds to ensure that your computer has actually detected the drive. On some older computers, it make take a few additional seconds for the detection to complete.
If nothing has appeared on your screen after waiting for approximately 10 – 15 seconds, you will need to see if the drive has been properly detected by your Operating System. If you are running Microsoft Windows 98 SE, you must download the software driver available here. Detailed installation instructions are also available on the support website to assist you with the driver installation.
If a pop-up appears on your screen asking you what action you wish to take, you will want to select Launch PetSafe Micro I.D.
If a pop-up did not appear on your screen and if your computer is running Microsoft Windows 2000 SP4 or Microsoft Windows XP SP2, then your computer may have the AutoRun feature for removable drives disabled. To manually execute the software, double-click on My Computer and look for a removable drive labeled Lexar. If it appears on the screen, double-click on the drive and locate the file titled MicroIDLaunch.exe. Double-click on MicroIDLaunch.exe to continue running the program.
If you are using a Macintosh computer, you should see a new removable drive icon titled Lexar appear on your desktop approximately 10 – 15 seconds after you insert the USB drive. Double-click on the drive icon and double-click on MicroIDLaunch.
If none of these options work properly for you, then please contact our Customer Care Center for additional assistance with troubleshooting your particular problem.
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| *What is the difference between the cat and small dog collar?
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The cat collar is designed with a break-away buckle for safety. The cat collar is red and has a fish medallion.
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| *Can I purchase the cat collar and use it on my dog? |
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For safety reasons, PetSafe recommends only using the cat collar on cats and the small and large dog collars on dogs. The cat collar break-away buckle design is likely to release (i.e. break- away) if you use the cat collar on your small dog while using a leash.
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| *Can I use my existing leash with this collar? Can I attach a leash to this collar? |
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Both the small and large dog collars have a D-Ring for leash attachment. PetSafe does not recommend using a leash with the cat collar due to the break-away buckle safety feature. |
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| *Can I store other files on this flash drive? |
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No. However, the PetSafe Micro I.D. Rescue Software has functionality built-in that allows you to store additional pictures of your pet directly on the drive. |
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| *Is there anyway to backup my data on this drive?
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Yes, the Micro I.D. software has a backup function built-in to the software that will ensure that all of your pet’s vital information is safely backed up should anything happen to the data on the Micro I.D. flash drive. To backup your data, click the Backup icon, located in the bottom left-hand corner on the main page of the application window. For more details refer to the options button in your PetSafe Micro I.D. Rescue Collar USB software.
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| *I lost the rubber cap on the drive. Is it OK to use without the cap and/or can I purchase another one? |
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The rubber cap prevents dirt and dust from entering the USB drive. We recommend that you replace the lost cap with a new one. To order a new cap, please contact the PetSafe Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net.
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| *Do I need to purchase the Micro I.D. Rescue Service in order to use the PetSafe MicroID Rescue Collar?
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No, the Micro I.D. Rescue Service is completely optional. However, for the low annual fee of $9.99 the service provides you with additional peace of mind, should your pet become lost. The service simplifies the rescue process in that the rescuer can simply dial the toll-free number, enter the unique serial number located on the PetSafe MicroID Rescue Collar, and be connected with the pets owner. In addition, your phone number and personal information is completely protected and not revealed to the rescuer since the toll-free number provides an automated connection to you. And, the rescuer does not have to remove the Micro I.D. USB drive in order to contact you about your lost pet.
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| *Will the PetSafe Micro I.D. Rescue Collar allow me to track my pet’s location when it is lost?
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No, the PetSafe Micro I.D. Rescue Collar does not use integrated tracking or GPS satellite technology. The Micro I.D. Rescue Collar will store your pet’s vital contact information on a USB flash memory drive that is integrated into a collar, and allows your pet to carry this information where every they go.
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| *If I update my personal contact information (address, telephone number, etc) on the PetSafe® Micro I.D.™ Rescue Collar, does it automatically update my information on the PetSafe Rescue Service subscription service?
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No. If you change your personal contact information on the PetSafe Micro I.D. Rescue Collar USB, then it does not automatically update the information on your PetSafe Rescue Service subscription service. You will need to log on to www.petsafemicroid.com and click on the ‘Manage My Account’ link at the bottom of the homepage. You will be prompted to enter your password that you chose during initial set up. Then you will be able to access your personal account and update your contact information.
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| *What are the weight and size dimensions of the USB housing on the collar?
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The USB drive weighs approximately 0.4 ounces (12 grams). The USB housing on the large collar is approximately 1.75” x 1.23” x .075” in size, while the USB housing on the small collar is approximately 1.75” x 0.865” x 0.75”.
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